Returns & Exchanges

100-day beauty trial

Try your Orrivie products in your own routine for 100 days. If they are not right for you, send them back for a full refund of the purchase price. No forms, no restocking fee, no questions.

How to return

  1. Email dexter711douglas@gmail.com within 100 days of the delivery date with your order number and the item(s) you are returning.
  2. We reply within 2 working days with the returns address and a returns reference.
  3. Post the products back using a tracked service and keep your proof of postage. Return postage is paid by you unless the item arrived damaged or we sent the wrong item, in which case we cover it.

Refund

Once the parcel is on its way back (tracking shows it in transit), we refund the full purchase price to your original payment method. Refunds usually appear within 5–10 working days depending on your bank or card provider.

Conditions

  • The 100 days run from the date the parcel was delivered to you.
  • You can open and try the products during the trial. Please return the remaining product and included components, in their original packaging where possible.
  • Bundle savings are pro-rated: if you return one item from a multi-item order, the refund is the amount you paid for that item after the bundle saving.
  • Faulty or damaged on arrival? Email us photos within 14 days of delivery and we will replace or refund, including any return postage.

Exchanges

Wrong shade or formula? Email us. The quickest route is usually a refund under the guarantee and a fresh order for the shade or formula you need; we will tell you if we can swap directly.

Your statutory rights

This guarantee is in addition to, and does not affect, your rights under consumer law.

Orrivie is a trading name of Tracksonhire Ltd, Sydney Street, Accrington, BB5 6EG, United Kingdom.